1. Return Policy and Procedures

1. 1.1. A customer who wishes to raise an issue about the product that may result in a return shall first raise the issue with our aftersales team on the Portal. The issue shall be reviewed within 48 working hours, after which a return may be created or declined. If created, the return costs shall be taken care of by the customer.
2. 1.1.2. Some times as it may, a return request may be rejected based on the following grounds:
   1. Change of Mind
   2. Time limitations – 2 working days
   3. Item already used
   4. Issue raised arose as a result of the Customer or the Couriers negligence
   5. The Item was opened and parts changed/replaced
   6. Broken seal
   7. Any other issue that may arise upon inspection of the physical item by our after sales team that may raise elements of malice from the Customers or Couriers side
   8. If the inspection leads to rejection, the customer shall be required to make arrangements and collect back such items within 7 working days after which the item/s shall be forfeited
3. 1.2. A return if approved may be subjected to three scenarios:
   1. A refund within two working day
   2. A replacement, with the customer taking care of the logistics costs
   3. A repair at our service center point and the costs shall be taken care of by the party that caused harm to the product