Frequently Asked Questions
Ready to get shopping? Here's how to place an order on Smartply Connect:
- Visit the Smartply Website: Head over to Smartply's website by entering the URL www.smartplyconnect.com in your browser or by clicking the link.
- Find Your Perfect Products: Browse through Smartply's wide range of beauty products. Use the search bar to find specific items or explore different categories to discover new favorites. Once you find a product you love, simply click the "Add to Cart" button.
- Continue Shopping or Checkout: You have two options at this point:
Continue Shopping: If you're not finished browsing, click "Continue Shopping" to keep adding items to your cart.Proceed to Checkout: Ready to purchase? Click "Checkout" to proceed to the next step. - Account or Guest Checkout: Choose how you'd like to check out:
Create an Account: For a faster checkout experience next time, create a Smartply account. This will save your information for future purchases. Guest Checkout: Don't want to create an account? No problem! You can still complete your purchase as a guest. Delivery Details: Enter your delivery information, including your full name, phone number, and exact delivery address. You'll also need to choose your preferred courier/parcel service during this step. Secure Payment: Smartply uses Mpesa for safe and secure payments. Follow the on-screen instructions to complete your payment using your Mpesa account. - Relax and Wait for Your Delivery: Once your order is confirmed and payment is received, your order will be processed and shipped out within 24-36 hours. Delivery time may vary depending on your location. Smartply will keep you updated on your order status.
Smartply, a leading online beauty marketplace, is redefining the beauty industry in Nairobi, Kenya. Established in 2023, we've swiftly become the go-to platform for reliable, efficient, and affordable beauty products. With over a decade of experience in the beauty sector, we've cultivated a deep understanding of the industry's specifics. Our commitment to quality has allowed us to provide top-tier barbershop, salon, spa, and nail equipment and products. Our extensive range of beauty and personal care products caters to diverse needs and preferences. Whether you're a professional stylist or a beauty enthusiast, you'll find everything you need at our website, by the simple process of placing your order online. Leveraging our nationwide delivery network and trusted courier partners, we ensure that your beauty essentials reach you promptly and securely, no matter where you are in Kenya.
At smartplyConnect.com, we understand the importance of having the right tools at your fingertips to unlock your inner radiance. That's why we've curated a truly extensive selection of beauty products, catering to every need within the barbershop, salon, spa, and nail parlor realms. No matter your beauty goals, we're your one-stop shop for top-quality products at budget-friendly prices .
You can click on the My Accounts and login.Click on my orders option ,from then all your orders are displayed and the stage they are in that is processing,dispatch upto the delivery point. If you did not create an account you can create one by clicking “create account”. Here you can save all your information like billing, shipping, phone, emails, and much more so you can have them readily pre-loaded at checkout when re-purchasing.
COD is not available at the moment. we only accept orders paid up front. we appreciate you business & support.
Yes you can call and we will make you a shared cart and send it over via whatsapp or your preferred method for you to confirm &pay and will ship asap after.
You will be emailed a confirmation of order message and tracking number once you place your order. Delivery est 1 or less business days. Factors vary with carriers.However,we are keen to deliver timely.
We gladly accept most for now MPESA.
Hosted on our site with high security and protection.
Monday – Friday : 8AM to 5PM
Saturday : 9AM to 2PM
Sunday : Closed
Saturday : 9AM to 2PM
Sunday : Closed
For quick response and much easier Customer Service, you can email us at smartply.owow@gmail.com
Also you can reach us by calling customer support via 0758750000 0r 0758333300
We ship orders in the order they are received. Occasionally, we receive a large number of orders in a short period of time. If this occurs, your package may not ship immediately, we will however work to ship it quickly. Orders on Sunday get shipped out on Monday morning.
